terms & conditions (page 2 of 3)


"There is an ancient Celtic axiom that says 'Good people drink good beer.' Which is true, then as now. Just look around you in any public barroom and you will quickly see: Bad people drink bad beer. Think about it." − Hunter S. Thompson

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Below are our Specific Terms which apply to particular types of service/product in addition to the Conditions shown on the previous page − you must read the appropriate section(s) before booking. They are designed to be read together with the General Terms and Conditions and the General Information, but should there be a conflict or ambiguity between the Specific Terms, the General Terms and Conditions and the General Information the Specific Terms shall prevail.

A. Hotels

When you make a Hotel booking which is not part of a package We act as Principal. This means your contract for that hotel accommodation is between you and Us. All information and details displayed have been supplied by and are the responsibility of the Hotel operators and suppliers and are believed to be correct at the time of being published.

All hotel discounts quoted are based on the discounts from the full 'rack rate' (the rate published by a hotel which it will charge for any room) including VAT and are correct at the time the offers are first advertised. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

Prices stated are on a per room, per night basis and include VAT unless otherwise stated.

Unless otherwise stated, breakfast, lunch and dinner are not included.

Star ratings are provided by our suppliers, they may differ according to the country where the hotel is located and are out of the control of BEER BUZZ tours. We cannot be held responsible for any misconceptions relating to star ratings.

In the event that you would like to cancel or amend your hotel booking, it is your responsibility to notify us in writing at least 48 hours prior to arrival date or you will be subject to a 100% cancellation fee.

We will apply an administration charge fee of up to 50 GBP per booking for any modifications, changes or cancellations to your booking. This will be regardless of the price of your booking and any other supplier charges you may incur.

In addition to our charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to bookings. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee.

In the unlikely event our supplier is not able to provide the accommodation you have booked We will contact you as soon as possible. We will try to provide you with similar accommodation of equal standard and if you accept you will pay, or receive a refund of, any price difference. If you choose not to accept our alternatives, you can cancel and receive a full refund of all monies paid for the hotel.

B. Package Holiday Terms and Conditions

1. Your Contract

When you book a Package Holiday where we act as agent (see 'Your Contractual Relationship − We act as agent' at the beginning of these Conditions, the operator with whom you have a contract is responsible for providing all your travel arrangements and you are responsible to them for payment for these. Please ensure you read the tour operator's relevant terms and conditions, a copy of which will be available at the time of booking. We act as agent for the operator and this means that we have no contractual liability to you and are not liable for any service not provided by Us or for any act or omission of the operator or any of its employees, agents, suppliers or subcontractors. However, We may be liable to you if We have been negligent, misrepresented important information or We have breached any other relevant law.

When you purchase a package holiday from this website as defined in 'Your Contractual Relationship − We act as principal' your contract will be with Us and the following sections apply to you. Our contract with you comes into existence when We confirm your booking by issuing a Confirmation invoice. Once the contract is made We are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them in accordance with these Conditions.

2. Consumer Protection

All payments for Package Holiday bookings made with BEER BUZZ tours are protected, a sum equal to, or exceeding, all booked tours is held by us as a bond. In the unlikely event of our insolvency, you will be fully reimbursed for the entire amount paid in relation to any confirmed tour booking, provided that you can produce the relevant invoice(s) and proof of payment.

3. Additional Charges

We reserve the right to change and correct errors in our prices at any time before you book. If We do you will be told of the revised price applicable to your booking before you commit yourself. Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. We promise not to levy a surcharge within 30 days of the start of your holiday. No refunds will be payable within this period either.

Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, published rail or bus fares and any other transport surcharges which are part of the contract between you and Us) or dues, taxes or fees payable for services such as local taxes, road tolls or fees increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.

If the above price variations mean that the cost of your holiday goes up, you will not be charged for any increase up to 2% on your holiday price. You will only have to pay the amount over and above that 2% (excluding insurance premiums and amendment charges) of the holiday price. If the above price variations increase the price of your holiday by more than 10% (excluding insurance premiums and amendment charges) you will be entitled to:

(1) Take our offered substitute package of equivalent or superior quality if We are able to provide one;

(2) Take our offered substitute package of lower quality if We are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered; or

(3) Cancel your holiday with a full refund of all monies paid except for amendment and administration fees.

Although insurance (where purchased through us) does not form part of your contract with us or of any 'package', We will consider an appropriate refund of any insurance premiums you have paid Us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

You have 14 days from the issue date printed on the surcharge invoice to tell Us if you want to cancel or purchase another holiday. If you do not tell Us that you wish to do so within this period of time, We are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

4. Changes by us to your booking

It is unlikely that We will have to make any changes to, your booking. However, We do plan arrangements a long time in advance and We use the services of independent suppliers, such as hotels, restaurants, etc, over whom We have no direct control. If it is the case that changes need to be made to your booking, We reserve the right to do so at any time. Most of these changes are not significant and We do not have to tell you about these, or give you the options set out in clause 5 below and we do not pay you compensation for these changes, but whenever possible will advise you of them. Any flight, train, etc. timings and carriers are subject to change as a result of individual company procedures and these details are given for guidance only. A non significant or minor change is any change which, taking account of the information you have given Us at the time of booking or which We can reasonably be expected to know as a tour operator, We could not reasonably expect to have a significant effect on your confirmed holiday. Non significant changes include departure times changing by less then 12 hours, non stop transport becoming direct or non direct transport, if the cumulative effect is 12 hours or less on the original arrival time, or changing transport service provider or type.

5. Significant Changes by us to, or cancellation of, your booking

In the unlikely event of a SIGNFICANT CHANGE being made to your booking, such as a change of destination, hotel or a change of transport time of more than 12 hours, or the cancellation of your booking, We will pay appropriate compensation except as set out below. However, you will not be eligible for compensation or reimbursement of any resulting expenses or additional costs and We will have no liability beyond offering you the options set out below if the change to or cancellation of your booking occurs by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances may include war or threat of war, riot, fire, civil strife, industrial action, actual or threatened terrorist activity, natural or nuclear disaster, adverse weather conditions and all similar events outside our control.

If a SIGNIFICANT CHANGE occurs or We have to cancel your arrangements, We will inform you as soon as possible. If there is time before departure We will offer you the following options: -

(1) Accepting the change of arrangements

(2) Taking our offered substitute package of equivalent or superior quality if We are able to provide one

(3) Taking our offered substitute of lower quality if We are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered

(4) Choose another Holiday from us and pay, or receive a refund of, any price difference

(5) Cancelling your holiday with a full refund of all monies paid, except for any amendment charges Where compensation is due, We will pay you the following amounts, unless you can prove a greater loss (where greater compensation payment may be due); -

More than 56 days before your holiday, Nil

56 − 43 days before your holiday, 10 GBP per person

42 − 29 days before your holiday, 20 GBP per person

28 − 15 days before your holiday, 30 GBP per person

14 − 3 days before your holiday, 40 GBP per person

Within 48 hours of your holiday, 50 GBP per person

Very rarely, We may be forced by 'force majeure' (see clause 9 below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, We regret we will be unable to make any refunds (unless We obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

6. Changes by you to your booking

If after our confirmation has been sent you wish to change any part of your travel arrangements, We will make every effort to help you do this, subject to availability and the type of suppliers (transport, car hire companies, hotels etc), you have chosen and their cancellation/charges, details of which will be provided to you on request by Us at any time including prior to your booking.

If you want to change any details regarding your flight reservation, airline rules mean that you may have to cancel your original flight and purchase a new one and you will be required to pay the full flight cost again. We may charge you an administration charge of up to 50 GBP per change per booking, and you will be liable to pay the hotel, transport or other ultimate product charges resulting from your changes. NB: In most cases, once Airline Tickets are issued, changes are not permitted. Changes after airline tickets are issued will usually result in a 100% cancellation charge.

7. Cancellation by you of your booking

If you wish to cancel your travel arrangements − or any component − for any other reason than for there being additional charges (see clause 3) or changes (see clause 5) you must notify Us in writing. Cancellation will be deemed to be effective on the day We receive this written cancellation request from you. The following charges will generally apply: −

57 days or more prior to departure, Loss of deposit

56 − 42 days prior to departure, 50% loss

41 − 29 days prior to departure, 75% loss

28 − 15 days prior to departure, 90% loss

14 − 0 days prior to departure, 100% loss

Should however the cancellation charges listed in the table above be insufficient to meet the cost of the cancellation charges imposed on us by the hotel, transport provider or other supplier you will, in addition to the charges set out above, also be liable to pay the difference between the charges set out above and the charges imposed on us by the supplier concerned. We will take all reasonable steps to ensure such costs are kept to a minimum and inform you of all the above costs before cancelling the booking.

After ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases.

If you have taken out holiday insurance and the reason you are cancelling is covered by that insurance, you should be able to obtain payment of these cancellation charges (after deducting any part of the claim which the insurance company insists you pay) from your insurance company. Please make sure you get written confirmation of your cancellation first. Ensure you get written confirmation of your cancellation from us − this proves We have received your cancellation and you will need it to make a claim on your insurance. Claims must be made to the insurance company direct.

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