terms & conditions (page 1 of 3)

"Free beer is not necessarily a bargain." − Steven Beaumont (What I've Learned About Beer − January 2002)

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1. This is the agreement which governs the purchase by you (the customer) of the services and products We provide. We are BEER BUZZ tours; of 15 Wellington Place, HEREFORD, HR1 1SN, England. The following terms and conditions show your and our commitments as part of your booking.

2. When We talk about your holiday in these terms and conditions, except where otherwise stated, We mean the accommodation, transport and other services you book with us in the United Kingdom before you go on holiday.

3. Please take the time to read the next section, as it is important for both of us that you understand our contractual relationship.

B. Your Contractual Relationship

Please take the time to read this section, it is important for both of us that you understand our contractual relationship. Dependant upon the services or products We have sold to you We act as Principal (where you have a contract directly with Us) or Agent (where your contract is with a third party service provider). The nature of this relationship affects Our obligations to you and yours to Us.

We act as principal

1.You may create your own 'package' holiday. A 'package' means 'the pre−arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty−four hours or includes overnight accommodation: −

(1) Transport;

(2) Accommodation;

(3) Other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package,

We act as the Tour operator

This means that the contract is between you and us, We are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. A formal contract will be formed between you and us when We confirm your booking. Your contract will be governed by English law and any disputes, claim or other matter of any description will be dealt with in the courts of England and Wales unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). Please note that 'an inclusive price' in the above definition of a 'package' is one where you only have one price shown for the component parts of the 'package' in advertising and the cost is not broken−down by individual components or services. Where you make one payment for several components at the same time, but the price for each is displayed on the invoice, you have not purchased as package.

C. Complaints

For all bookings, if you have a complaint you must contact BEER BUZZ tours and the service provider as soon as possible to allow them/Us the opportunity to resolve the situation. You will be provided with the contact details of your service provider before you travel wherever possible. If the complaint remains outstanding, you must write to Us as soon as possible upon your return (at least within 28 days of your return). BEER BUZZ tours will, where appropriate, liase with the tour operator or service provider and seek to resolve the complaint to your full satisfaction.

BEER BUZZ tours, Customer Services, 15 Wellington Place, HEREFORD, HR1 1SN

D. General Terms & Conditions

1. Bookings will be confirmed subject to availability and receipt of all applicable payments. Some products require payment in full immediately, while others require a per person deposit for all bookings made outside of 10 weeks before departure. For the latter type of booking, the balance payment is required no later than 10 weeks prior to the departure date. If booking within 10 weeks of departure, full payment must be made at the time of booking. We will inform you of the appropriate payments before booking.

2. A contract exists between you between you and Us (where we act as principal) as soon as your booking is confirmed and the relevant payment has been received by Us. Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret We cannot accept any liability if We are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to Us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell Us about it within these time limits.

3. The person who makes the booking is the 'lead name'. He or she must be over 18 and have the legal capacity to make the transaction. They are financially responsible for payment of the total holiday price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable.

4. The lead name agrees to provide accurate and full information to the remainder of the party in relation to the booking, and by making the booking, confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these Conditions.

5. The lead name undertakes to Us that details you supply when making a booking are correct. This includes the correct spelling of the full names, as displayed in the passport at the time of travel, for all members of your party.

6. If there are any changes to the personal or contact details supplied to Us by you it is the lead name's responsibility to inform Us as soon as possible.

7. Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

8. There may be occasions when obvious errors occur as a result of maintaining the Website. When this occurs a price, product or service may be displayed incorrectly and in such instances We / the service provider reserve the right to cancel any contract based on the price, product or service which is displayed incorrectly immediately without liability to you (if a contract has in fact come into existence). We constantly monitor and check Our systems to minimise the threat of this happening and in the unlikely event that this happens to you, We will inform you as soon as possible.

9. It is your responsibility to ensure that you meet the passport, visa and health requirements of the countries you wish to visit and those that you transit through (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. We advise you consult your GP and the relevant embassy / consulate well in advance of your departure. We do not accept any responsibility if you should be denied boarding or entry into any country or are deported due to non−fulfilment of the above. Similarly, if failure on your part to comply with any applicable requirement results in fines, costs or penalties being incurred, you will be responsible for reimbursing Us or the service provider accordingly.

10. It is also your responsibility to check for any travel prohibitions, warnings, announcements and advisories issued by the Foreign and Commonwealth Office Travel Advice Unit before making any bookings or travelling to international destinations.

11. In all cases and for all products and services, whether as part of a package or not, every customer who travels must have adequate travel insurance cover which is suitable for their particular needs. We cannot be held responsible for your costs if you fail to do so. Please read your policy details carefully and take them with you on holiday.

12. You must remember that you are responsible for your actions and the effect they may have on others. If We, your service provider or another person in authority (such as your aircraft pilot or hotel manager) reasonably believe your actions are causing or are likely to cause danger, upset or distress to any third party or damage to property, We or the service provider concerned are entitled, without prior notice to terminate the holiday or other service of the person(s) concerned. This could mean you are prevented from using your accommodation or using the transport arranged. If this happens, the contract of the person(s) concerned will automatically be terminated and We / the service provider will not pay compensation or refunds or meet any expenses you suffer as a result. You will also be responsible for any loss or damage caused by you.

13. If you have any special request, you must advise us in writing at the time of booking. Although We will endeavour to pass any reasonable requests on to the relevant supplier/ service provider (as applicable), We regret We cannot guarantee any request will be met unless We have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier/service provider (as applicable) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as 'standard' bookings subject to the above provisions on special requests.

14. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell Us before you confirm your booking so that We can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If We or the service provider, reasonably feel unable to properly accommodate the particular needs of the person concerned, we (or the service provider as applicable) must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when We become aware of these details.

15. If you are unable to join a tour due to any flight you have booked being cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 − the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from Us, you must, at the time of payment of any compensation to you, make a complete assignment to Us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.

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